{% include "_pwa_head.html" %}
{% include "_global_user_menu.html" %}
Operational Dashboard

Onsite Calls & Leads

Track leads, dispatch engineers, monitor service status flow, and review branch performance from one dashboard.

Create Call / Lead {% if actor.role in ['admin', 'super_admin'] %} Reports {% endif %} Credit Pending {{ credit_pending_count }} Main Dashboard
{% with messages = get_flashed_messages(with_categories=true) %} {% if messages %}
{% for category, message in messages %}
{{ message }}
{% endfor %}
{% endif %} {% endwith %}

Filters

Use branch, engineer, type, date, complaint type, and priority to narrow the queue.

Call Queue

Showing {{ pagination.total_count }} result{{ '' if pagination.total_count == 1 else 's' }}.

Page {{ pagination.page }} of {{ pagination.total_pages }}
Export Current
All Section Export
{% for section in status_sections %} Export {{ section.title }} {% endfor %}
{% if calls %} {% for call in calls %} {% endfor %}
Case / Customer Type Status Branch / Engineer Preferred Time Actions
Case ID {{ call.id }}

{{ call.customer_name }}

{{ call.phone }} · {{ call.location }}, {{ call.district }}
{{ call.call_type }} {{ call.complaint_type }} {% if call.lead_source %} {{ call.lead_source }} {% endif %} {% if call.priority %} {{ call.priority }} {% endif %}
{{ call.status }} {% if call.is_credit_pending %} {{ call.payment_status }} {% endif %}
{{ call.assigned_branch_name or 'Unassigned' }}
{{ call.assigned_engineer_name or 'No engineer yet' }}
 {{ call.preferred_datetime_display if not call.is_lead else 'Lead entry' }}
Open Edit {% if can_delete %}
{% endif %}
{% else %}

No calls found

Try changing filters or create a new onsite call or lead.

{% endif %}
Export Current
All Section Export
{% for section in status_sections %} Export {{ section.title }} {% endfor %}
{% if calls %}
{% for call in calls %}

Case ID {{ call.id }}

{{ call.customer_name }}

{{ call.phone }} · {{ call.location }}, {{ call.district }}

{{ call.status }}
{{ call.call_type }} {{ call.complaint_type }} {% if call.lead_source %} {{ call.lead_source }} {% endif %} {% if call.priority %} {{ call.priority }} {% endif %} {% if call.is_credit_pending %} {{ call.payment_status }} {% endif %}

Branch: {{ call.assigned_branch_name or 'Unassigned' }} | Engineer: {{ call.assigned_engineer_name or 'No engineer yet' }}

Preferred: {{ call.preferred_datetime_display if not call.is_lead else 'Lead entry' }}

View Details Edit {% if can_delete %}
{% endif %}
{% endfor %}
{% else %}

No calls found

Try changing filters or create a new onsite call or lead.

{% endif %}
{% if pagination.total_pages > 1 %} {% endif %}